Frequently asked questions

Yes. Import contacts as a CSV file — the format Excel, Google Contacts and almost any other tool exports. We also support vCard import. BN Contacts detects duplicates automatically and asks before merging.

— More about BN Contacts: [View details](/tools/contacts)

The free plan includes one service. PRO unlocks unlimited services with individual prices, durations and descriptions.

— More about BN Book: [View details](/tools/book)

Stripe processes every payment securely and transfers the balance directly to your linked bank account. BN takes no share of the sale.

— More about BN Shop: [View details](/tools/shop)

That depends on your SMTP quota. Standard limits are generous for typical small businesses. Concrete figures are in the add-on details inside your cockpit.

— More about BN Newsletter: [View details](/tools/newsletter)

Yes. Pick immediately after the appointment, 24 hours later, or any other timing you like.

— More about BN Reviews: [View details](/tools/reviews)

Up to 10 pages on the free plan. PRO unlocks unlimited pages — perfect if you have multiple brands, projects or roles and want a dedicated page for each.

— More about BN Bio: [View details](/tools/bio)

No. Unlimited clicks on every link — both on the free and PRO plan. The free-plan limit only applies to the number of links created (50), not the clicks on them.

— More about BN Link: [View details](/tools/link)

The AI analyses your answers and generates the diagnostic report. Answers are not used for permanent AI training. After the report is created, processed data isn’t stored further.

— More about BN Business Guide: [View details](/tools/guide)

You’ll be notified as you approach the limit. Existing contacts remain fully available — you simply can’t add new ones. Either delete inactive contacts or upgrade to PRO with 10,000 contacts.

— More about BN Contacts: [View details](/tools/contacts)

Yes, as an iFrame or a direct link. In iFrame mode customers never leave your site. The link mode opens the booking page in a new tab.

— More about BN Book: [View details](/tools/book)

From us: 0 %. Stripe charges its own fees (around 1.4–2.9 % + €0.25 per transaction) — that’s an industry standard regulated across Europe and not something we control. Our cut stays zero.

— More about BN Shop: [View details](/tools/shop)

Saved templates are coming in one of the next releases. You can currently shape text and basic layout freely and duplicate a campaign as a starting point.

— More about BN Newsletter: [View details](/tools/newsletter)

No. Anyone who has left a review gets no further requests. BN Reviews remembers via the link with BN Contacts.

— More about BN Reviews: [View details](/tools/reviews)

Yes. Profile picture and an optional background image are both customisable. A professional photo that represents your brand works best.

— More about BN Bio: [View details](/tools/bio)

No. Links don’t expire automatically. You can disable them manually — the short link then leads to a friendly notice page.

— More about BN Link: [View details](/tools/link)

Between 15 and 30 minutes depending on how deep your answers go. You can pause and continue later — your answers are saved.

— More about BN Business Guide: [View details](/tools/guide)

Yes. All data lives on servers in Germany. Transfer exclusively via TLS encryption. We never sell data, never pass it on, never use it for advertising. A Data Processing Agreement (Art. 28 GDPR) is automatically part of every account.

— More about BN Contacts: [View details](/tools/contacts)

Customers can cancel up to a deadline you set. You’re notified automatically and the slot is freed immediately.

— More about BN Book: [View details](/tools/book)

After purchase the buyer automatically receives an email with a secure, single-use download link valid for 48 hours. After that the link expires and can’t be reused.

— More about BN Shop: [View details](/tools/shop)

The critical difference: your contacts never leave our system. You don’t need a separate account, a separate monthly fee or separate data upkeep.

— More about BN Newsletter: [View details](/tools/newsletter)

Nothing happens. No follow-up. The unsubscribe link in the email closes them off from future requests — respectfully and automatically.

— More about BN Reviews: [View details](/tools/reviews)

Yes. Add your BN Book link as a regular link on your bio page. Customers click — and land on your booking page.

— More about BN Bio: [View details](/tools/bio)

No. BN Link stores no personal data. You see the count and time — but no names, emails or IPs of clickers.

— More about BN Link: [View details](/tools/link)

No. Questions are in plain language. Answer as you would explain it to a good friend — the AI understands and works with that.

— More about BN Business Guide: [View details](/tools/guide)

When someone books through your booking page, they land in BN Contacts automatically — with name, email and phone number. If the contact already exists, we update rather than duplicate. Nothing to transfer manually.

— More about BN Contacts: [View details](/tools/contacts)

Integrated payment at booking is on the roadmap. Today BN Book is a free booking platform without upfront payment.

— More about BN Book: [View details](/tools/book)

Up to 3 shops on the free plan. The Shop add-on includes up to 5 shops — any additional shop from #6 costs €19/year as a flat fee (no PRO discount).

— More about BN Shop: [View details](/tools/shop)

€59/year standalone. PRO customers pay €29/year — that’s the 50 % loyalty discount for PRO members.

— More about BN Newsletter: [View details](/tools/newsletter)

Right now we focus on Google as the most important review platform. More platforms are coming in future releases — we’ll let you know when they arrive.

— More about BN Reviews: [View details](/tools/reviews)

Yes. BN Bio is fully optimised for mobile — most visitors arrive via Instagram or WhatsApp on a phone.

— More about BN Bio: [View details](/tools/bio)

Yes. Change the destination any time — the short link itself stays the same. Perfect when the target URL changes but the printed short link is still out there.

— More about BN Link: [View details](/tools/link)

The AI delivers structured insights based on your answers. As with any analytical tool: the more honest your answers, the more useful the result. The report is a solid starting point — not a guarantee of specific outcomes.

— More about BN Business Guide: [View details](/tools/guide)

On the PRO plan you can invite team members to your account. Each gets their own login. You control who can see and edit what — ideal for small teams serving customers together.

— More about BN Contacts: [View details](/tools/contacts)

Yes — fully mobile-optimised. Customers book from any device without installing an app. The page runs directly in the browser.

— More about BN Book: [View details](/tools/book)

Clarify that with your tax advisor. BN Shop issues correct invoices automatically — VAT rate for your country is pre-configured.

— More about BN Shop: [View details](/tools/shop)

Simple welcome emails after registration are available. More complex multi-step automations are coming in future releases.

— More about BN Newsletter: [View details](/tools/newsletter)

Yes. Edit the default template and add your own tone — as long as the unsubscribe link stays in.

— More about BN Reviews: [View details](/tools/reviews)

Yes. Toggle any link on or off any time. Seasonal offers or temporary pages go live when you need them — and pause afterwards.

— More about BN Bio: [View details](/tools/bio)

Every short link runs on the businessnavigator.app domain. Custom short domains for individual brands aren’t supported.

— More about BN Link: [View details](/tools/link)

Yes. We recommend repeating every 6–12 months — to measure progress and spot new areas that need attention.

— More about BN Business Guide: [View details](/tools/guide)

Yes — it’s your right under Art. 20 GDPR and we make it easy. One-click CSV export, any time, no waiting. Your data belongs to you.

— More about BN Contacts: [View details](/tools/contacts)

Yes. Your cockpit shows every upcoming appointment — with customer data, service and time.

— More about BN Book: [View details](/tools/book)

Discount codes are on the roadmap and not yet available. We’ll let you know when they go live.

— More about BN Shop: [View details](/tools/shop)

Unsubscribes are flagged in BN Contacts immediately. Those contacts automatically receive no further campaigns — no manual maintenance.

— More about BN Newsletter: [View details](/tools/newsletter)

20 requests per month free. PRO unlocks unlimited requests — no monthly cap.

— More about BN Reviews: [View details](/tools/reviews)

Custom domains aren’t supported. Every bio page lives at name.businessnavigator.app — your personal, memorable slug.

— More about BN Bio: [View details](/tools/bio)

50 links on the free plan. PRO unlocks unlimited links — no monthly cap.

— More about BN Link: [View details](/tools/link)

The light report gives you an overview with a score and short assessment. The pro report (included with PRO) delivers a deep analysis with concrete, prioritised action items — sorted by urgency and leverage.

— More about BN Business Guide: [View details](/tools/guide)

Other CRMs are built for companies with sales teams and four-figure budgets. BN Contacts is for freelancers and small businesses — simple, instantly usable, GDPR-compliant and directly connected to every other BN tool. No overhead, no weeks of setup.

— More about BN Contacts: [View details](/tools/contacts)

Yes. For customers who prefer to call or drop in, add appointments directly in the cockpit. They appear in the same list as online bookings.

— More about BN Book: [View details](/tools/book)

Active orders and their data remain fully accessible until the end of your billing period.

— More about BN Shop: [View details](/tools/shop)

A/B testing is in development. Not yet available — we’ll let you know when it goes live.

— More about BN Newsletter: [View details](/tools/newsletter)

Yes. Asking is legitimate as long as you don’t offer anything in return and customers can unsubscribe easily. BN Reviews is built for exactly that.

— More about BN Reviews: [View details](/tools/reviews)

No. BN Business Guide is a structured self-analysis tool with AI support. It delivers valuable insight and orientation — but it can sensibly complement, not fully replace, professional consulting on complex decisions.

— More about BN Business Guide: [View details](/tools/guide)

Export everything beforehand. After account closure, your data is deleted fully and irreversibly after a 7-day grace period — in line with our terms and your right of withdrawal.

— More about BN Contacts: [View details](/tools/contacts)

No. Reports and answers are only visible in your account. No Business Navigator employee has access to your content — only anonymised technical metadata for error diagnosis.

— More about BN Business Guide: [View details](/tools/guide)